SMS / Text Messaging Terms

Effective date: July 3, 2026

These terms describe the Zounya text-messaging (SMS) program, operated by MASTERDO INCORPORATED ("Zounya"). By opting in, you agree to these terms and to our Privacy Policy.

The exact opt-in (consent) you provide

When you create an account or book an appointment at zounya.com/book, you actively check the box below to opt in to text messages. The box is unchecked by default — you must check it yourself, and consent is not a condition of any purchase. The exact checkbox reads:

• ☐ I agree to receive transactional SMS from Zounya about my appointment (confirmations, reminders, braider arrival, balance due). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

This is the exact consent language shown at the point of sign-up, next to links to these SMS Terms and our Privacy Policy — capturing your express, opt-in consent before any message is sent.

1. Program description

Zounya sends transactional and customer-care text messages related to your braiding appointments — for example: booking confirmations, appointment reminders, braider "on my way" and arrival updates, balance-due and payment notices, and replies to your customer-support requests.

2. How you opt in

You opt in to receive text messages by providing your mobile number and agreeing to receive texts when you create an account or book an appointment on zounya.com, or by texting us first. Consent to receive text messages is not a condition of any purchase.

3. Message frequency

Message frequency varies based on your activity — for example, messages are sent per booking and for that booking's updates.

4. Cost

Message and data rates may apply, according to your mobile carrier plan. Zounya does not charge you for the messages themselves.

5. How to opt out

Reply STOP to any Zounya text message to unsubscribe at any time. You will receive one confirmation message and then no further texts unless you opt in again. For help, reply HELP or contact zousupport@zounya.com.

6. Carriers & delivery

Messages are supported on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier and device availability.

7. Your privacy

We do not sell or share your mobile phone number or your SMS opt-in / consent information with third parties for their marketing. See our Privacy Policy.

8. Contact us

MASTERDO INCORPORATED (operating as Zounya) — Charlotte, North Carolina · zousupport@zounya.com · (980) 470-8383