Incident Reporting Policy

Version: 1.0.0 (draft) · Applies to: Braiders and Clients

Incorporated by reference into the Braider Independent Contractor Agreement (§23). Prompt reporting protects everyone and lets Zounya respond effectively.

1. What to report

Report any of the following related to a Booking:

• injury, illness, or allergic reaction;

• property damage;

• harassment, threats, violence, or feeling unsafe;

• law-enforcement involvement;

• theft, fraud, or attempted off-platform payment;

• any other serious safety or conduct incident.

2. How to report

• Emergencies / immediate danger: call 911 first.

• To Zounya: use the in-app safety tools (panic alert / report) or email support@zounya.com. Provide the Booking reference, what happened, when, and any photos if safe to take.

3. Timing

Report serious incidents immediately, and other incidents as soon as reasonably possible after the Booking.

4. What Zounya does

• Zounya's security/support team reviews reports, may contact the parties, and may apply payout holds, suspensions, or other measures pending investigation.

• Retaliation against anyone who reports in good faith is prohibited.